Legal
Privacy Policy
Last updated 2026
What we collect
When you send an appointment request we collect your name, phone number, email address, preferred style, preferred date and time, any notes you add, and an inspiration photo if you upload one. We also record the date and time of your request and, where available, the advertising source that brought you to the site.
Why we collect it
Your details are used only to contact you about your appointment request and to prepare for your visit. Submitting a request does not subscribe you to promotional email or SMS messages.
Photos you upload
Inspiration photos are stored privately and are visible only to authorised Smart Braids staff. They are used to understand the style you would like and are not published on the website.
Who can see your information
Appointment requests are visible only to authorised Smart Braids administrators. They are not sold, rented or shared with advertisers.
Cookies and advertising measurement
With your consent we use cookies and measurement tags from Google, Meta and TikTok to understand which ads and pages lead to appointment requests. These tools receive page and event information only. Names, phone numbers, email addresses, notes and uploaded photos are never sent to advertising platforms. You can decline and the site works exactly the same. To change your choice, clear this site's cookies in your browser and reload the page.
How long we keep it
Requests are kept while we handle your appointment and for a reasonable period afterwards for record keeping. You can ask us to delete your request at any time.
Your choices
You can ask to see, correct or delete the information we hold about you, or withdraw consent for marketing at any time. Contact us and we will action your request.
Contact us
Smart Braids, 565 E New Circle Rd, Lexington, KY 40505. Phone 859-429-8343. You can also email smartbraids@gmail.com and we will action your request.